Support > Ellipse > FAQ
 

FAQ - ELLIPSE

Where is the SIM card and Micro SD memory card located
My phone does not start
How do I Make Calls
How do I mute the ringer on incoming calls.
How do I dial a “ + “
How do I start and use Bluetooth
Tell me more about Multimedia
How can I Personalize my phone
What are the Important Codes for my phone?
How can I watch a video in Full Screen Mode?
How to use Speed Dial
How do I divert calls?
How to allocate Speed Dial numbers
How do I get Auto Key-Lock?
What are the Preset Directional Keys
What are the Pre Set Keys





Where is the SIM card and Micro SD memory card located

Open the curved cover of the phone by sliding it downwards. You will see a space for a SIM card and the same holder also opens up to the Micro SD card. Always turn off the phone before changing the SIM card or Micro SD card.

 

My phone does not start

The Ellipse has a built in battery. This needs to be turned on. Open the battery cover of the phone by firmly sliding it downwards and lifting off. You will see a small switch next to the Neo logo. Please use a sharp object and gently switch the battery main source ON.

 

How do I Make Calls
You can make calls only after your phone has connected to the network and you are within network coverage area.
In home screen mode, enter numbers through the keypad, and press Dial to make calls, or press left soft key after dialing to save numbers.
To dial calls through Contacts (phonebook) - In home screen mode, press the Right Soft Key to enter the Phonebook. Here, you can scroll to find your desired contact and his/her phone number by Quick Search or Name Search, and press Dial to make the call.
Dial calls through SMS. If the SMS you received contains a phone number, you can dial the number contained in the SMS or dial the sender’s number.
In the Inbox menu, select and open your desired SMS, press left soft key to enter Options menu, then press Use Number to select the phone number contained in the SMS or choose the sender’s number. Then, press Options again and choose to Dial or Save the number.
Press right soft key to delete the last digit of your input number. Press and hold right soft key to clear all inputs.
After a call is connected, press right soft key to enter hands free mode. In this mode, do not hold the device near your ears as exposure to high volume may damage your hearing. Press right soft key again to return to normal mode from hands free mode.
Press the End key to end a call.
Press the End key to cancel a receiving call or Send key to answer.
 

How do I mute the ringer on incoming calls.
Press the # key to mute an incoming call.
Back to Top

How do I dial a “ + “
Press the “ * ” key twice to get a “ + ”
 

How do I start and use Bluetooth

Navigate to Menu > Settings > Bluetooth

To Start / Stop Bluetooth Connection: If you want to connect or disconnect the wireless Bluetooth, please choose
Menu > Settings > Bluetooth > Power

To allow other devices to see your Phone, switch the Visibility on by navigating to Menu > Settings > Bluetooth > Settings > Visibility

Open multimedia to send photos to another mobile phone from your memory.

To send a file, go to the file manager from the Main Menu and select a file. Once you have selected a file, click on the “Option” key and select “Forward”. Here you are presented with several options. Select the “To Bluetooth” option.

Select the “Inquiry BT Device” option for your phone to search for other devices. Once the device that you want to send to appears, select it and click “Bond”. It will ask you to type a password that the receiver also has to type. Send the file.

When receiving a file using Bluetooth, your phone will ask you to type a password that corresponds with the senders password. Once the right password is typed and you accept the file, you will begin to receive the file. This may take several minutes depending on the size. Once the file is received, it is automatically saved to the “Received” folder. You can see the received folder by going to Menu > File Manager.

 

Tell me more about Multimedia
Audio Player

Navigate to Menu > Multimedia >Audio Player

The audio payer of your device can be used to play music files.
On the audio player screen, press Up to Play, press Down to Stop, press Left for Previous track, and press Right for Next track.
On the player screen, press left soft key to enter the “List” where you can select music files you would like to play, If there are no files, please select the “Option” key and select “Refresh List”. From the options menu you can also select “settings”. Only music that is stored on your Phone or Memory card in the folder titles “My Music” can be shown on the list.

Other Items
There are many other multimedia functions available in the Menu > Multimedia List.

• Camera • Audio Player • FM Radio • Video Recorder
• Video Player • Image Viewer • Sound Recorder • Melody Composer
       
Back to Top

How can I Personalize my phone
Profiles

Navigate to Menu > Settings > User Profiles

The device provides several modes: General Mode, Meeting Mode, Outdoor Mode, Indoor Mode, and Hands free Mode. When you connect the earphone, the device will turn to Hands free Mode automatically.
In standby mode, you can switch between Silent and General by pressing the # key for a few seconds.

Display Options
Navigate to Menu > Settings > Phone Setup > Display Options
In this section you can select from several options to customize your phone. You may select wallpapers, select a screen saver, change the settings of the home screen and much more.

How to change the Preset Directional Keys
Navigate to Menu > Settings > Phone Setup > Dedicated Key
 

What are the Important Codes for my phone?

IMEI
International Mobile Station Equipment Identity. Switch off your device, remove the battery, and you can find a bar-code label with this number on the back of your device. This number is also stored in your device and can be presented on the screen when you enter *#06# in standby mode after switching on the device. Any mobile phone must have a globally unique IMEI. We recommend that you maintain this number properly as this number can protect your phone against unauthorized use, even using different SIM cards.

Other Codes

PIN (4-8 digits)
The PIN is the personal identity number of your SIM card, which is provided by your network operator.

If you enter the wrong PIN three times consecutively, the SIM card is blocked. To unblock it, you need to enter your PUK. For details, please consult your network operator.

PIN 2 (4-8 digits)
The PIN 2 will be provided for some SIM cards to use some functions like, call fee notice and fixed dialing number. These functions can be used only when your SIM card supports them.

PUK
To unblock the blocked PIN, you need to enter your PUK (Personal Unblocking Key). Your PUK is provided together with your SIM card. If not, please contact your network operator to get it. If you forget your PUK, please contact your network operator.

Phone Code
The phone code protects your phone against unauthorized use (the original phone code is 1122 or in some countries 0000).

To ensure security of your personal information, please change the original phone code in time.

 

How can I watch a video in Full Screen Mode?

Select the video you wish to play. On the play screen, you can press * key to switch between full screen mode and non-full screen mode.

 

How to use Speed Dial

Keep any number key between 2 – 9 pressed for a while to speed dial. If the desired key is empty and no contact is allocated to this key a message “no number specified” will appear.

The number key 1 is reserved for voicemail service.

Back to Top

How do I divert calls?

Navigate to Menu > Settings > Call Settings > Call Diverting, calls will be diverted to the specified number.
Checking Missed Calls and other Call Logs

Select Call History from the Menu

 

How to allocate Speed Dial numbers

To set phone numbers for speed dialing, select Menu > Settings > Phone Setup > Speed Dial. On the Speed Dialing screen, you can edit phone numbers for speed dialing at unset number keys, or delete the available phone numbers for speed dialing. You can choose to delete available phone numbers and set new ones. The number key 1 might have been reserved for voicemail service.

 

How do I get Auto Key-Lock?

Navigate to Menu > Settings > Security Setup > Auto Keypad Lock

To manually lock the key pad, press the “Right Soft Key” and the the # key. Repeat to unlock.

 

What are the Preset Directional Keys

These are the 4 items preset to your joystick. This helps you go directly to an application or item without going through the menu.

 

What are the Pre Set Keys:

Up=Audio Player, Down=Alarm, Left=User Profiles, Right=Camera.

Back to Top

 
Copyright © 2008 Neo DWC-LLC. All rights reserved.    
Terms of Use    Privacy Policy